Regina Hartley: Why the best hire might not have the perfect resume

Given the choice between a job candidate with a perfect resume and one who has fought through difficulty, human resources executive Regina Hartley always gives the "Scrapper" a chance. As someone who grew up with adversity, Hartley knows that those who flourish in the darkest of spaces are empowered with the grit to persist in an ever-changing workplace. "Choose the underestimated contender, whose secret weapons are passion and purpose," she says. "Hire the Scrapper." Why you should listen Throughout her 25-year UPS career – working in talent acquisition, succession planning, learning and development, employee relations, and communications – Regina Hartley has seen how, given the opportunity, people with passion and purpose will astound you. Today, Hartley is a human resources director for UPS Information Services, and makes human connections with employees immersed in technology. She holds a BA in political science from SUNY Binghamton and an MA in corporate and organizational communication from Fairleigh Dickinson University. She is a certified Senior Professional in Human Resources (SPHR) from the HRCI.